Transportation

Waukegan Public School District 60 contracts with First Student, Inc. to transport our Elementary students, Middle School students and High School Special Education students. First Student, Inc. is the leading student transportation provider in the U.S. serving over 1,500 school districts with more than 62,000 buses. First Student is committed to their mission: "Transforming student travel to ensure the safest, most reliable journey for our children through continuous training of all employees and the development of innovative technology."

The key to a successful route change is coordination at your child’s school. It all starts there. First Student will endeavor to make all route changes in a timely fashion. Patience is advised - especially at the start of school when the volume of change requests can be significant.

Visit your child's school and provide the change request information in writing. Proof of residency and other documentation may be required. (See FAQs below.)
Change request information is entered into the district's computer system by the student's school.
Every Tuesday and Thursday, First Student receives all the changes from all the school district offices.
First Student processes the changes.
Usually the change starts on the following Thursday or Tuesday depending on when the schools input the change into the computer.
The changed information is then returned to the district’s computer system and can be accessed by the schools.
The change process usually takes 2 to 5 days from inception to completion.

Please remember that First Student cannot process any change from phone calls, emails, or faxes. Every change must come from the schools through the computer.

I have moved, how do I change the information for my student?
	Please visit your child’s school to supply an information update in writing. Proof of residency may be required.

I have a baby-sitter or have changed baby-sitters, how do I change the information for my student?
	Please visit your child’s school to supply the baby-sitter information in writing. You may need to provide the district with a copy of the baby-sitter’s license, if they are a licensed sitter.

I would like a different bus stop for my student. (Reasons other than sitter changes or due to moving)
	Each school has a “bus stop request form” they can fax to First Student. Please contact your attending school. Not all requests will be honored. If a request is denied, the reason(s) will be entered into the district’s computer.

The school has entered the change information in the computer but my student does not have a change in the bus stop information.
	Please ask the school to email the change (noting the change may be a second request) only if there has been no change in over three days.

What is my student’s bussing information?
	Please contact your attending school. Each school has the information on their computer and will be able to tell you.

Will my student have bus transportation?
	If you live or the baby-sitter lives within 1 ½ miles from the school you attend, you will not receive bus transportation unless the location is in the hazardous areas determined by First Student or if you have a special education student and their IEP notes transportation is required. Your child’s IEP note may not require bussing. Please call your attending school first to ask them if your student does have bus information. If your student does not have bus information, then it may have been determined the location is not in hazardous routing areas. If you have a question regarding hazardous routing if your student did not receive a bus then please call First Student at (847) 244-5690.

When will my student’s changes take effect?
	Contact your attending school before 10:00 a.m. on Tuesday morning. If the school inputs the change into the computer by 10:00 a.m. on Tuesday, then the changes should take effect on Thursday. Contact your attending school before 10:00 a.m. on Thursday morning. If the school inputs the change into the computer by 10:00 a.m. on Thursday, then the changes should take effect on the following Tuesday.

What school will my child(ren) attend?
	First Student does not have this information. You should contact Lincoln Center at (847) 336-3100. The district office makes all school assignments.

Who do I contact if my student needs special transportation such as a seatbelt, harness, wheelchair, etc. (as dictated by the child’s IEP)?
	Contact the special education department at Lincoln Center at (847) 360-5654. Confirm the requirements are noted in the child’s CIMS computer file.

Who handles High School transportation?
	High School transportation is handled by the Pace Suburban Buses. First Student does not have this information. First Student does provide transportation to special education students at the High School.

First Student Transportation Web Site: http://www.firststudentinc.com/